Manage or cancel your subscription

Account & Billing · 3 min

All subscription management is handled through your Stripe account portal. You can view invoices, update your payment method, or cancel at any time without contacting us.

Step 1: Open your account management page

Go to your account management page or tap the "Manage Your Account" link in the footer of any page on camgrader.com.

Screenshot: Browser showing the Stripe customer portal login page with a field labelled "Email address" and a "Send link" or "Continue" button.

Step 2: Enter your email and check your inbox

Enter the email address you used when you subscribed, then tap Continue. Stripe will send you a secure login link. Check your inbox and tap the link to open your account dashboard.

Screenshot: Email inbox showing a message from Stripe or CamGrader with the subject "Your customer portal link" or similar. The email contains a single button or link to access the portal.

Step 3: Your account dashboard

Once inside, you can see your active plan, upcoming renewal date, past invoices, and your payment method on file.

Screenshot: Stripe customer portal dashboard showing the plan name (CamGrader Personal), next billing date, a list of past invoices, and the card on file (e.g. Visa ending in 4242).

Update your payment method

To update your card, tap the payment method section and enter your new card details. Changes take effect on your next billing cycle.

Screenshot: Payment method section of the portal with an "Update" button next to the card on file. Tapping it opens a card input form.

Cancel your subscription

To cancel, tap "Cancel plan" in the portal and confirm. Your subscription will be cancelled immediately. If you have unused time remaining in your billing period, you will receive a prorated refund within 2 weeks.

Screenshot: Stripe portal showing a "Cancel plan" button or link near the bottom of the subscription section. A confirmation dialog appears asking the user to confirm the cancellation.

After cancellation

You will receive a confirmation email at the address you subscribed with. If a prorated refund applies, it will be returned to your original payment method within 2 weeks. Your account in the app will revert to Guest Mode on the next app launch.

Screenshot: CamGrader app Settings screen showing the account status as "Guest Mode" with the scan counter visible, indicating the subscription is no longer active.

Still need help?

If you run into any issues with your subscription, reach out and we'll help.